Tivoli General Rules

The way things have come up in recent past have changed.
modus operandi tends to include most if not all of the following:

•    It is reactive, not proactive.
•     Resources may be healthy while customer service levels are not acceptable.
•     Events describe problems, not corrective actions.
•     Events flow into the Operations room at an incredibly high rate, and “event storms” have performance impact on systems.

•    Fixes are typically manual and inefficient.
•     Problems cannot be prioritized because impacts are unknown.
•    Most problems cannot be detected; more than 50% of all problems are reported through the help desk.
•   Organizational boundaries breed incompatible tools, making end-to-end management and integration very difficult.
•    Lack of vision and strategic direction increases costs.

ReF: IBM Redbooks: Tivoli Monitoring